Answers to your common questions
Tenants have a lot of questions, and we’re happy to answer them all. These are a collection
of the questions we hear most frequently. If you need help with something
else, feel free to contact us, and we’ll assist you as best we can.
How do we pay rent?
Rent is due on the first of the month, and the best way to pay is with our secure online
system. Cash is not accepted.
Are there late fees? Can you waive them?
Rent is considered late on the fifth, and the late fee is 5 percent of the rental amount.
We cannot waive late fees unless you can prove that you sent the payment
on time, and we did not receive it on our end.
What if there are several roommates in a property? Can we make multiple rent payments?
Each person living in the property can pay their share of rent separately, but everyone
on the lease is responsible for the payment of rent. So, if one party
falls short, all parties are responsible.
How will we know when maintenance is being performed?
If there’s an emergency that is causing a safety or habitability hazard, we’ll send someone
out immediately. If it’s not an emergency repair request, we need
to send it through the approval process. Once the owner of the property
approves the repair, we will contact you to schedule a time for maintenance
to come to the property.
Are pets allowed?
That depends on the property. If you’re interested in renting out a property that does
permit pets, you’ll need to pay a $25 per month pet fee, and the pet
will need to be approved. We do not accept Pit Bulls or other breeds
that insurance companies consider vicious, and some of our owners
have weight restrictions. You’ll need to sign a pet addendum to your
lease, and you cannot move in a pet after the lease has already begun,
Do you accept Section 8 or housing vouchers?
Some of our properties participate in the Section 8 program. It depends on the owner.
When can I get my security deposit back?
We have 45 days after move-out to return your security deposit in full or in part, depending
on the condition of the home after you move out. If you’d like the
expedited return of your security deposit, we can do that once we
have verified there is no damage. There will be a $100 processing
fee for expediting a security deposit return.