Answers to your frequently asked questions
Tenants have a lot of questions, and we’re happy to answer them all. These are a collection of the questions we hear most frequently. If you need help with something else, feel free to contact us, and we’ll assist you as best we can.
What do I need to know before applying for a rental?
- There is non refundable fee for applying
- Please notify us if you have a HUD voucher as not all properties accept HUD
- Notify us if you have any pets as they will need to be screened
- Are you working with a licensed Realtor? Please let us know prior to or when you apply
- Your gross salary needs to be equal to 3 times the monthly rent
- There is a non-refundable fee for criminal and credit background for anyone over 18 years old
- We will need a copy of the two most recent pay stubs or offer letter
- Rental references and employment references are required
- Incomplete applications/information will not be processed
How do we pay rent?
Rent is due on the first of the month, and the best way to pay is with our secure online system.
Rent Track - cost $2.95 for ACH link with a checking account, 2.95% of the rent paid if paid by Credit Card or Debit Card - rent track tenants have the option of having their rents reported to the credit agencies. Residents can call RentTrack 866-841-9090 x2- same fees apply.
Tenant Portal through Rent Manager: ACH Checking Account - $2.95 flat fee, Credit or Debit Card - 3.25% of transaction PLUS $3.95 processing fee.
Are there late fees? Can you waive them?Rent is considered late on the fifth, and the late fee is 5 percent of the rental amount. We cannot waive late fees unless you can prove that you sent the payment on time, and we did not receive it on our end.
What if there are several roommates in a property? Can we make multiple rent payments?Each person living in the property can pay their share of rent separately, but everyone on the lease is responsible for the payment of rent. So, if one party falls short, all parties are responsible.
How will we know when maintenance is being performed?If there’s an emergency that is causing a safety or habitability hazard, we’ll send someone out immediately. If it’s not an emergency repair request, we need to send it through the approval process. Once the owner of the property approves the repair, we will contact you to schedule a time for maintenance to come to the property.
Are pets allowed?That depends on the property. If you’re interested in renting out a property that does permit pets, you’ll need to pay a $35 per month pet fee, and the pet will need to be approved. We do not accept Pit Bulls or other breeds that insurance companies consider vicious, and some of our owners have weight restrictions. You’ll need to sign a pet addendum to your lease, and you cannot move in a pet after the lease has already begun, without approval.
Do you accept Section 8 or housing vouchers?Some of our properties participate in the Section 8 program. It depends on the owner.
When can I get my security deposit back?We have 45 days after move-out to return your security deposit in full or in part, depending on the condition of the home after you move out. If you’d like the expedited return of your security deposit, we can do that once we have verified there is no damage. There will be a $100 processing fee for expediting a security deposit return.
Will there be inspections of the property?Yes. There will be routine inspections on the property, during your lease. At least 24-hour notice will be given. Once notice is given, inspections will occur whether the tenant is present or absent.
What if I have an emergency and it is after hours?Call the main office line 1-888-276-7949 and please follow the telephone prompts. Make sure to leave your name, address and contact number.