Plumbing Issues (Toilets, Drains, etc.)Toilet Problems
If your toilet clogs, you can generally clear the drain with a plunger. Press the plunger over the drain and pump up and down to clear the blockage. Don't flush multiple times or you could flood the bathroom.Other Drain Issues
If you're having problems with your sink or shower drains, you can also use a plunger to push the clog through the pipes.
If you lose power in your rental home, contact your utility provider to learn what's causing the problem.Tripped Circuit Breaker?
If you accidentally trip your circuit breaker, locate the breaker and make sure the lever is in the ON position. If it's pointed at the OFF position, carefully flip it back into place.
Hot Water ProblemsIf you don't have hot water access in your property, check the settings on your tank. Attempt to cycle the tank or reset it; if you make any changes, wait at least 15 minutes before testing the water temperature again.
A/C & Furnace Failures
If your air conditioning or heating isn't working properly, check the settings on your central thermostat. Make certain everything is in working order and reset the temperature control.
If you continue having issues, contact our team.
My maintenance issue is an emergency!
If you're in a life-threatening emergency situation, call 911 for first responders.
For maintenance emergencies, call us: 410.332.4432
House Troubleshooting FAQs
No Hot WaterMake sure gas service is on. Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses.
Hot Water “TOO HOT”Check thermostat on tank and turn down.
Toilet CloggedTry plunger. If still clogged call maintenance. Note: if tenant caused clog then you will be accountable for bill.
Sink, Tub, or Shower CloggedRemove hair from drain. Try pouring drain cleaner down the drain.
Heater Not WorkingMake sure Gas service is on with utility provider. Check thermostat. Try changing batteries in thermostat. Replace filters. Furnace covers on correctly? Is pilot light lit? Breaker tripped?
Dishwasher Won’t DrainClean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.
Refrigerator Too Warm or Too ColdCheck thermostat, set correctly. Front and Back grills clean. Clean out drain hole.
- Make sure the emergency gas valve is turned on
- Check to be sure pilot light is lit
- If you are not able to get the pilot light lit, contact Marchant and we will have an experienced vendor assist you
- Mold can grow most anywhere that spores land and find moisture and a comfortable temperature
- Mold is typically found indoors at levels that do not affect most healthy individuals
- Almost every home gets some type of mold - the trick is to clean it up before it spreads
- The most visible type is mildew, which begins as tiny black spots. This is the stuff you see in grout lines in your shower, on damp window casings, etc.
- Check out this terrific site for more information on mold and how to clean it up: www.treatitlikedirt.com
10 Things to Never Flush Down the Toilet!
- Floss - not bio-degradable
- Grease, Oil & Fat - like heart disease, these will decrease the flow of pipes over time
- Band-aids - these are plastic and not bio-degradable
- Medications - contaminates the water supply
- Disposable Wipes - EVEN if they say you can, Don't!
- Paper Towels - these do not break down like toilet paper
- Feminine Hygiene Products - including cotton pads and swabs
- Cat Litter
How to Shut Off Water to your Toilet in an Emergency
- Look for the valve which is located to the LEFT behind your toilet tank
- Turn the knob to the RIGHT (clockwise) to close the valve and stop water flow
How to Shut Off Water Supply to a Sink Faucet
- Turn off water from faucet if possible
- Locate water lines below sink which lead to water valves
- Turn water valves to the RIGHT (clockwise) to stop the water flow
How Fix Your Air Conditioner - Troubleshooting Tips
- Check the Filter! Change often (at least every three months) 95% of all service calls are due to dirty air filters
- Check thermostat setting - set Fan to "auto", set system to "Cool"
- Check air handler/furnace - you should hear it "rumbling", if not, check to make sure it is plugged in and switched on
- Check circuit breaker - make sure it is not 'tripped'
- Check to be sure the drain line is not clogged
- Check the fan unit outside - is the fan spinning and clear of leaves and branches?
Fixing a Garbage Disposal That Has Stopped Working
- Make sure the power is OFF. Safety First!
- Insert the special wrench into the bottom of the disposal and start turning it back and forth until the jam frees up.
- Make sure there is nothing stuck in the disposal causing a jam.
- Press reset button (also located on the bottom of the disposal).
- Turn Power back ON.
How to Change an Air Conditioner Filter
- Locate the air-intake grill that holds the filter.
- Open grill, remove old filter.
- Replace with new one - IMPORTANT: air flow arrow on filter to point in the direction air is traveling (being "sucked" to).
- Check filter monthly. A good habit is to check the filter each month when making your rent payment.
- A clean filter will ensure your A/C is running smoothly and keep electric costs to a minimum.
NEVER Pour Grease Down the Drain
- Collect liquid grease to be recycled
- Wipe pans clean with a paper towel
- Rinse pans with cold water
- Food scraps go in garbage, NOT the garbage disposal
How to Stop an Overflowing Toilet
- Remove toilet tank lid
- Lift up the fill valve (or float ball)
- Pull out the water tube
- Reach down and turn OFF the water valve (turn valve CLOCKWISE)
- Circuit Breakers & GFI Outlets - Checking and Resetting
- Some outlets are known as GFIs located near wet areas of your home (i.e. kitchen and bathrooms)
- When power becomes overloaded they will 'trip' (stop working).
- Press reset button on them to power back on (usually small button in the center of the outlet plate)
- Still not working? Check other GFI outlets in the home and reset. If that does not work, find the breaker panel and check for flipped switches. Flip back to "On" to restore power.
How to Change the Water Filter in Your Refrigerator
- Slow water flow from your fridge? Try changing the water filter
- Filter should be changed every 6 months
- Each fridge will have its own unique filter system - you can find details for each in the manual or by searching online
- Locate the filter, twist to the left to remove, twist right to install
- Some may have a push button system
- Reset the filter button to reflect a new filter has been installed
Why is your Gas Range "Clicking" and won't start?
- Wet burners are usually why a gas stove top will not light
- When cleaning, avoid using too much water that will make the burners wet
- Try to clean using a damp cloth only
- To dry out, turn oven on to 350 degrees for 30 minutes
How to Check Your Toilet for a Silent Leak
- Check for sounds of running water, trickling or hissing sounds
- Add 25 drops of food coloring to inside of toilet tank
- Wait 15 minutes...if no dye shows up in toilet bowl, no leak exists
- If dye appears in bowl, toilet needs repair. Please log a maintenance request through your tenant portal
How to Get Your Key Unstuck from a Deadbolt
- First, realign key so it is in a vertical position (12 o'clock)
- Apply light pressure to smaller disc around the key (called a plug)
- Pull and remove the key from the lock
How to Stop the "Chirp" on a Smoke Detector
- Disconnect the smoke detector by twisting counter-clockwise
- Replace the battery with a new one (this will most likely stop the chirping)
- If it is still chirping, remove the battery and hold down the test button for 15 seconds to drain any remaining charge
- Insert the new battery and reattach to the wall/ceiling
- If this doesn’t fix the problem, please contact Marchant immediately
How to Troubleshoot Low Water Pressure
- While low water pressure can be annoying, it is often easily remedied
- Click here to view a guide on ways to troubleshoot this issue
How to Prevent Condensation/Sweating on Windows
- Condensation is caused by high humidity in your home
- Run vent fans in bathrooms when showering to prevent condensation
- Turn off vent fans in the kitchen when cooking
- In extreme situations you may need to install a dehumidifier in your home
If you're still having problems...
Submit a Maintenance Request
We'll be in touch as quickly as possible.
If you're in a life-threatening emergency situation, call 911 for first responders.
For maintenance emergencies,
call us: 410.332.4432